Department Leader: World‑Class Service & Growth

The Paper Store; Sarasota (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

The Paper Store in Sarasota, FL seeks a Department Manager to lead a high-performing team, deliver exceptional customer experiences using our G.U.E.S.T. service approach, and manage store operations including payroll and visual standards.

You will coach staff, drive sales toward goals, train associates, and act as a TPS brand ambassador while upholding mission, policies and performance expectations. This role requires a flexible schedule, including nights, weekends and holidays; TPS Group

Qualifications

• Experience in specialty retail is preferred.
• Ability to multitask while leading a team.
• Willingness to work a flexible schedule including nights, weekends, and holidays.
• Proficient in Microsoft Office and POS systems.

Responsibilities

• Model the G.U.E.S.T. service approach and deliver world-class service.
• Greet and engage customers, identify needs, and explain product features.
• Lead and motivate the team to achieve sales goals and maintain payroll within budget.
• Train staff across departments and ensure adherence to visual standards and policies.
• Act as a TPS brand ambassador and maintain a positive work environment.

Skills

People leadership

Customer service

Sales-driven

Training staff

Tools

Microsoft Office

POS Systems

Job description

The Paper Store in Sarasota, FL seeks a Department Manager to lead a high-performing team, deliver exceptional customer experiences using our G.U.E.S.T. service approach, and manage store operations including payroll and visual standards.

You will coach staff, drive sales toward goals, train associates, and act as a TPS brand ambassador while upholding mission, policies and performance expectations. This role requires a flexible schedule, including nights, weekends and holidays; TPS Group