Store Team Leader — Sales, Service & Ops

Victra - Verizon Authorized Retailer; Edgewater (MD); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Career Advancement Opportunities

Job summary

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores.

In this role, you’ll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions—and

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Willingness to work evenings, weekends, holidays, peak vacation periods.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Customer service

Leadership

Sales

Coaching

Training

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores.

In this role, you’ll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You’ll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions—and