Team Leader: Elevate Sales & Customer Experience

Primark; Franklin (TN); On-site; USD 33,000 - 37,000; Full time

Job summary

Primark in the United States is seeking a Team Leader to drive sales and deliver outstanding customer experiences by leading and developing a team of colleagues. You will partner with store management to run daily operations, uphold high standards, and foster an inclusive, high-engagement culture while coaching through daily feedback and task delegation.

English fluency required. The role offers a competitive hourly pay range and opportunities for growth within our expanding store network across

Qualifications

• Lead, motivate, and manage a team effectively in a retail store.
• Deliver a great customer experience and resolve issues confidently.
• Provide clear direction, coaching, and feedback to colleagues.
• Maintain store standards, pricing, signage, and stockroom organization.
• Communicate effectively with managers, colleagues, and customers.

Responsibilities

• Drive sales and deliver an outstanding customer experience by leading and developing your team.
• Collaborate with management to support daily store operations and merchandising execution.
• Coach and support colleagues to achieve high engagement and performance.
• Oversee opening, closing, and store duty management when needed.
• Review customer feedback and address issues professionally.

Skills

Team leadership

Customer service

Organizational skills

Time management

Problem solving

Communication

Retail tech proficiency

Tools

Cash registers

Self-checkouts

Tablets

Handheld POS devices

Job description

Primark in the United States is seeking a Team Leader to drive sales and deliver outstanding customer experiences by leading and developing a team of colleagues. You will partner with store management to run daily operations, uphold high standards, and foster an inclusive, high-engagement culture while coaching through daily feedback and task delegation.

English fluency required. The role offers a competitive hourly pay range and opportunities for growth within our expanding store network across