Retail Team Leader: Lead & Elevate Customer Experience

Primark; Village of Valley Stream (NY); On-site; USD 37,000 - 40,000; Full time

Job summary

Primark is hiring a Team Leader in the United States. You will lead and develop a team of Sales Associates, driving sales and delivering an outstanding customer experience. You’ll collaborate with management to ensure smooth daily operations, high standards, and an engaging colleague culture.

You will coach staff, manage stock and merchandising, and ensure excellent service and efficiency across the store. English communication and retail tech familiarity are essential.

Qualifications

• Experience leading a retail team to deliver strong sales and service.
• Proven ability to coach and develop colleagues.
• Excellent communication and customer-relations skills.

Responsibilities

• Lead, motivate, and develop a team of Sales Associates to drive sales and customer experience.
• Collaborate with the management team to run daily store operations and standards.
• Provide daily coaching and in-the-moment feedback to staff.
• Oversee stock, merchandising, pricing, and signage to maximize sales.
• Coordinate opening/closing duties and shift scheduling as needed.
• Address customer issues professionally and escalate when appropriate.
• Maintain strong store standards and ensure safe, efficient operations.

Skills

Team leadership

Customer service

Coaching

Communication

Retail technology

English proficiency

Tools

POS systems

Self-checkout

Tablets

Handheld POS devices

Job description

Primark is hiring a Team Leader in the United States. You will lead and develop a team of Sales Associates, driving sales and delivering an outstanding customer experience. You’ll collaborate with management to ensure smooth daily operations, high standards, and an engaging colleague culture.

You will coach staff, manage stock and merchandising, and ensure excellent service and efficiency across the store. English communication and retail tech familiarity are essential.