Store Team Leader — Lead, Develop & Inspire

Apple Inc.; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Apple Inc. Retail is seeking a Store Manager in Texas to lead a team, coach members to grow, and deliver exceptional customer experiences. You’ll recruit, train, and retain a diverse, high-performing staff while driving key store priorities and performance goals.

As Floor Leader, you’ll engage with customers and teammates across the store, model inclusive leadership, uphold Apple policies, and protect assets. This role emphasizes collaboration and a safe, welcoming environment.

Qualifications

• Experience leading others in retail, sales, or a related field.
• Ability to recruit, train, and retain a diverse, high-performing team.
• Proven track record of achieving performance goals in a retail environment.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Team leadership

Retail sales leadership

People management

Customer service leadership

Job description

Apple Inc. Retail is seeking a Store Manager in Texas to lead a team, coach members to grow, and deliver exceptional customer experiences. You’ll recruit, train, and retain a diverse, high-performing staff while driving key store priorities and performance goals.

As Floor Leader, you’ll engage with customers and teammates across the store, model inclusive leadership, uphold Apple policies, and protect assets. This role emphasizes collaboration and a safe, welcoming environment.