Store Team Leader: Lead, Coach & Elevate Store Performance

Goodwill of Central & Southern Indiana; Indiana (PA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Tuition assistance

Retirement savings plan

Job summary

Goodwill of Central & Southern Indiana in Indianapolis seeks a Store Team Leader to support the Store Leader, Assistant Store Leader, and the management team in achieving the annual operating plan. You will help make judgments on customer needs, staff performance, and store operations to drive results.

The role emphasizes coaching hourly staff, managing day-to-day activities, and aligning with Goodwill's Mission and Values while ensuring efficient use of resources and strong customer service.

Qualifications

• No formal degree required; capability and experience are valued.
• Supervisory experience in service-related industries.
• Coaching and feedback to help others improve.
• Strong communication to understand customer needs.
• Customer-focused with attention to service quality.
• Familiarity with basic computers and software.
• Results-oriented with goal achievement focus.
• Critical thinking and sound judgment in decisions.
• Ethical conduct and confidentiality in procedures.

Responsibilities

• Provide coaching and training to hourly employees on daily tasks.
• Participate in hourly associate recruitment including pre-screening and interviewing.
• Seek opportunities for professional development for self and team.
• Complete day-to-day tasks and suggest efficiency improvements.
• Represent Goodwill's Mission, Vision, and Values to customers.
• Track and measure day-to-day sales, production goals, and donations.

Skills

Staff management

Coaching

Recruiting

Professional development

Computer skills

Tools

Computer skills

Job description

Goodwill of Central & Southern Indiana in Indianapolis seeks a Store Team Leader to support the Store Leader, Assistant Store Leader, and the management team in achieving the annual operating plan. You will help make judgments on customer needs, staff performance, and store operations to drive results.

The role emphasizes coaching hourly staff, managing day-to-day activities, and aligning with Goodwill's Mission and Values while ensuring efficient use of resources and strong customer service.