Store Team Leader: Grow Teams & Deliver Wow Service

Primark; Schaumburg (IL); On-site; USD 33,000 - 37,000; Full time

Job summary

Primark in the United States is seeking a Team Leader to steer store performance, coach a team of sales associates, and deliver an outstanding customer experience. You will partner with management to ensure smooth daily operations, maintain stock and merchandising standards, and lead a high-energy, inclusive store environment.

You will coach colleagues, ensure pricing and signage accuracy, and support scheduling and task delegation to maximize sales and engagement.

Qualifications

• Proven experience leading a retail team.
• Strong customer service skills.
• Clear written and spoken English.
• Ability to coach and develop colleagues.
• Comfort with retail tech like POS devices.

Responsibilities

• Lead and develop a team of sales associates to deliver outstanding customer experience.
• Collaborate with management to run daily store operations.
• Provide direction, coaching, and feedback to colleagues.
• Maintain store standards, stock levels and merchandising.
• Manage opening/closing duties and safety checks.

Skills

Team leadership

Customer service

Organizational skills

Communication

Retail technology

English proficiency

Tools

POS devices

Job description

Primark in the United States is seeking a Team Leader to steer store performance, coach a team of sales associates, and deliver an outstanding customer experience. You will partner with management to ensure smooth daily operations, maintain stock and merchandising standards, and lead a high-energy, inclusive store environment.

You will coach colleagues, ensure pricing and signage accuracy, and support scheduling and task delegation to maximize sales and engagement.