Store Team Leader: Drive Sales, Service & Talent Growth

Brobston Group LLC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

The Brobston Group LLC is seeking a Team Manager in Charlotte, NC to support the Store Director in leading a luxury retail team and elevating the client experience. You will coach staff, manage back-of-house operations and drive sales to meet plans.

You’ll also develop client relationships and oversee talent activities when needed. Ideal candidates will have 3+ years in retail leadership, a proven sales record, and flexibility to work varied shifts, including weekends and holidays.

Qualifications

• Minimum of 3 years of retail or luxury retail store management or relevant customer-related experience.
• Proven track record in sales generation and managing achievement of sales results.
• Flexibility to work days, nights, weekends and holidays.
• Authorization to work in the United States.
• Preferred: college/university degree and GIA or graduate gemologist coursework.

Responsibilities

• Support the Store Director and assume oversight of the store when the Director is not present.
• Lead, coach and motivate sales and operations teams to meet or exceed monthly and annual sales plans.
• Deliver and model exceptional guest experience and manage client relationships and client development activities.
• Manage back-of-house operations, ensure compliance with internal controls and identify operational efficiencies.
• Partner on talent activities including hiring, training, performance management and recognition.

Skills

Sales achievement

Team leadership

Customer service

Coaching

Training & development

Education

College/university degree preferred

GIA coursework or graduate gemologist coursework preferred

Tools

Microsoft Office

POS systems

Client tracking systems

Job description

The Brobston Group LLC is seeking a Team Manager in Charlotte, NC to support the Store Director in leading a luxury retail team and elevating the client experience. You will coach staff, manage back-of-house operations and drive sales to meet plans.

You’ll also develop client relationships and oversee talent activities when needed. Ideal candidates will have 3+ years in retail leadership, a proven sales record, and flexibility to work varied shifts, including weekends and holidays.