Store Floor Leader: Train, Coach & Elevate Service

Goose Creek Distribution Inc; Princess Anne (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Appone is looking for a Shift Leader to support the Management Team and help meet performance goals. The role includes developing and training hourly associates, supervising daily tasks, and ensuring excellent customer experiences.

Ideal candidates demonstrate strong leadership, commitment to policy adherence, and the ability to coach staff while maintaining store standards and compliance with safety and quality procedures.

Qualifications

• Demonstrates commitment to customer service and leadership.
• Leads and coaches hourly associates to meet performance goals.
• Follows company policies, safety, and store procedures.
• Manages daily assignments and assigns tasks to staff.
• Maintains store appearance, pricing and promotions knowledge.

Responsibilities

• Ensure a pleasant customer experience and handle inquiries.
• Supervise day-to-day tasks and performance of associates.
• Coach and train team members to meet standards.
• Plan and coordinate daily store activities and assignments.
• Verify age for age-restricted sales and ensure compliance.
• Maintain safety, security, quality and store policies.
• Keep store clean, stocked and profitable.
• Avoid conflicts of interest and maintain professional conduct.
• Perform duties of a typical store associate when needed.

Skills

Leadership

Customer service

Coaching

Team motivation

Planning

Job description

Appone is looking for a Shift Leader to support the Management Team and help meet performance goals. The role includes developing and training hourly associates, supervising daily tasks, and ensuring excellent customer experiences.

Ideal candidates demonstrate strong leadership, commitment to policy adherence, and the ability to coach staff while maintaining store standards and compliance with safety and quality procedures.