Store Floor Leader & Customer Experience Champion

vfc; Frisco (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The North Face, a VF Company, is seeking a Supervisor to lead a team of brand associates and partner with Store leadership to deliver a best-in-class customer experience. You will manage engagement, merchandising and store operations while upholding brand values and company policies.

In this role you will coaching staff, supervise store activities, and contribute to profitability through exceptional customer service and teamwork.

Qualifications

• 1+ years of store management experience in a fast-paced retail environment
• Proven ability to meet and exceed sales results
• Ability to work a flexible schedule including weekends, evenings and holidays
• Excellent communication skills, both verbal and written
• Ability to prioritize tasks in a fast-paced store environment
• Willingness to learn and share knowledge of products and local community
• Ability to provide highly engaging customer experiences through service and relationship building
• Strong decision-making in a fast-paced environment
• Detail oriented

Responsibilities

• Coach and develop staff to exceed individual and store productivity goals.
• Engage customers in conversation around The North Face products, activities and local community events.
• Supervise floor coverage and activities, including opening and closing store as scheduled.
• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures.
• Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reporting.
• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies; ensures merchandise on selling floor is replenished appropriately.
• Partner with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others .

Skills

Store leadership

Sales goal achievement

Customer engagement

Communication skills

Flexibility in schedule

Operations knowledge

Merchandising

Education

High School Diploma or GED

Tools

MS Office

Job description

The North Face, a VF Company, is seeking a Supervisor to lead a team of brand associates and partner with Store leadership to deliver a best-in-class customer experience. You will manage engagement, merchandising and store operations while upholding brand values and company policies.

In this role you will coaching staff, supervise store activities, and contribute to profitability through exceptional customer service and teamwork.