Store Team Lead — Outdoor & Sporting Goods

Sportsman's Warehouse; Pennsylvania; On-site; USD 19,000 - 25,000; Full time

Job summary

Sportsman’s Warehouse is seeking a Team Lead to support the Store Management Team and oversee Outfitters during shifts. You will supervise daily operations, guide the team, and ensure excellent customer service while driving sales and maintaining store standards.

The role emphasizes coaching, training, and maintaining a positive work environment, with duties spanning supervision, customer engagement, and compliance across departments.

Qualifications

• 2+ years of experience in a retail environment focused on customer service.
• Experience with outdoor or sporting goods retailers.
• Team lead or supervisory experience preferred but not required.
• Familiarity with Tomax, Microsoft Word, Excel, Cisco phone system, and UKG.

Responsibilities

• Supervise and guide hourly team members during shifts.
• Support store management in daily operations and policy compliance.
• Train and onboard new team members and handle escalations.
• Drive sales and promote a high-quality store environment.
• Assist with opening and closing procedures and store security.

Skills

Customer service

Sales skills

Product knowledge

Communication skills

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Sportsman’s Warehouse is seeking a Team Lead to support the Store Management Team and oversee Outfitters during shifts. You will supervise daily operations, guide the team, and ensure excellent customer service while driving sales and maintaining store standards.

The role emphasizes coaching, training, and maintaining a positive work environment, with duties spanning supervision, customer engagement, and compliance across departments.