Retail Team Lead - Outdoor Gear & Customer Experience

Sportsman's Warehouse; Salem (OR); On-site; USD 42,000 - 52,000; Full time

Job summary

Sportsman’s Warehouse in Salem, OR seeks a Team Lead to support the Store Management Team and outfitters across shifts. You will supervise daily operations, coach staff, and drive performance while maintaining a positive work environment.

The role emphasizes supervising departments, ensuring service quality, and promoting sales through product knowledge and teamwork. Ideal candidates have retail leadership experience and outdoor retail familiarity.

Qualifications

• 2+ years of experience in a retail environment in a customer service focused position.
• Experience within an outdoor and/or sporting goods focused retailer.
• Experience in a team lead and/or supervisory role preferred but not required.
• Basic knowledge of relevant software and tools, including Tomax, Microsoft Word, Microsoft Excel, Cisco phone system, and UKG.

Responsibilities

• Act as the primary resource for hourly team members, providing direct support, troubleshooting, training, and guidance.
• Foster a collaborative and positive work environment through clarifying and role modeling expectations, addressing immediate concerns, and supporting all training efforts.
• Serve as the “go to” for team members during their shifts, escalating issues to the Assistant Store Manager(s) as needed.
• Support the Store Management team in overseeing daily store operations, ensuring compliance with company policies and procedures.
• Proactively identify opportunities and step in as needed to support any area within the store, maintaining flexibility to adapt to business needs.
• Assist in the successful management and execution of departmental functions, ensuring tasks are completed efficiently and effectively, and that standards are maintained.
• Assist in executing opening and closing procedures, maintaining store security and compliance.
• Monitor employee attendance, time management, performance, and adherence to company policies, addressing any issues promptly and professionally.
• Assist in the training and onboarding processes for new team members, ensuring a smooth integration into the store culture.
• Facilitate conflict resolution among team members, promoting a positive work environment.
• Support the Store Management team by playing a hands-on role in ensuring great service, driving sales, and maintaining a clean, safe, & high-quality store environment.
• Be a direct role model in delivering exceptional customer service and possess strong product knowledge. Support, train, and coach team members in this area.
• Assist in supervising in-store events and promotional activities to enhance customer engagement and store traffic.
• Support the Store Management team to ensure compliance with local, state, and federal regulations, including ATF regulations related to firearms.
• Help maintain accurate records of inventory, cycle counts, and compliance documentation.

Skills

Customer service

Sales skills

Product knowledge

Interpersonal skills

Communication

Organizational skills

Inventory management

Budget management

Outdoor trends knowledge

Tools

Tomax

Microsoft Word

Microsoft Excel

Cisco phone system

UKG

Job description

Sportsman’s Warehouse in Salem, OR seeks a Team Lead to support the Store Management Team and outfitters across shifts. You will supervise daily operations, coach staff, and drive performance while maintaining a positive work environment.

The role emphasizes supervising departments, ensuring service quality, and promoting sales through product knowledge and teamwork. Ideal candidates have retail leadership experience and outdoor retail familiarity.