Store Team Lead – Elevate Customer Experience & Sales

Crocs; Glendale (AZ); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and AD&D insurance

Paid time off

401k with company match

Vision coverage

Employee assistance program

E‑Verify

Job summary

Crocs, Inc. is seeking a retail team member in Glendale, AZ to deliver exceptional customer experiences and support in-store operations. You will assist in multiple departments, promote Crocs products, and help drive sales while maintaining brand standards.

The role requires 18+, 2–3 years retail experience, and a flexible schedule including nights and weekends. You will work with a team in a fast-paced environment, contributing to a positive store culture and customer satisfaction.

Qualifications

• Must be 18 years or older.
• 2–3 years of retail experience with a preference for candidates with prior store leadership roles.
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations.
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement.
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards.
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

Skills

Retail experience

Customer service

Team player

Flexible schedule

Tools

POS system

Job description

Crocs, Inc. is seeking a retail team member in Glendale, AZ to deliver exceptional customer experiences and support in-store operations. You will assist in multiple departments, promote Crocs products, and help drive sales while maintaining brand standards.

The role requires 18+, 2–3 years retail experience, and a flexible schedule including nights and weekends. You will work with a team in a fast-paced environment, contributing to a positive store culture and customer satisfaction.