Retail Team Lead — Customer Experience & Sales

Crocs; Gretna (NE); On-site; USD 2,342,000 - 2,893,000; Full time

Benefits offered by this job

Incentive program

Job summary

Crocs is seeking a store-focused professional to deliver outstanding consumer experiences and drive sales while upholding brand values across departments. You will lead by example on the sales floor and collaborate with store management to exceed personal and team goals.

The role requires flexibility in scheduling, including nights and weekends, and a genuine desire to succeed in a fast-paced retail environment. Equal opportunity employer, with incentives program eligibility.

Qualifications

• Must be 18 years or older.
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles.
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Actively champion a positive team culture by sharing ideas and concerns, while demonstrating Crocs' core values.
• Assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations.
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement.
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards.
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives.
• Adhere to Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives.

Skills

Retail leadership

Customer service

Sales goals

Team collaboration

POS systems

Job description

Crocs is seeking a store-focused professional to deliver outstanding consumer experiences and drive sales while upholding brand values across departments. You will lead by example on the sales floor and collaborate with store management to exceed personal and team goals.

The role requires flexibility in scheduling, including nights and weekends, and a genuine desire to succeed in a fast-paced retail environment. Equal opportunity employer, with incentives program eligibility.