Retail Team Lead: Elevate Customer Experience & Sales

Crocs, Inc.; Wauwatosa (WI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

401k with company match

Paid time off

Job summary

Crocs, Inc. is seeking a retail associate to deliver exceptional guest experiences and support store operations. You will assist in all departments, from POS usage to merchandising, while representing the brand with enthusiasm and knowledge.

You will lead by example on the sales floor, helping to meet personal and team sales goals. A flexible schedule, including nights and weekends, is required, and prior leadership in a store setting is preferred.

Qualifications

• Must be 18 years or older.
• 2-3 years of retail experience; preference for candidates with prior store leadership roles.
• Flexible schedule including nights, weekends, holidays; punctuality essential.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model.
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while upholding Crocs core values.
• Assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations.
• Lead by example on the sales floor to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement.
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards.
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs.
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives.

Skills

Retail experience

Store leadership

Customer service

Flexibility in schedule

Communication

Tools

POS system management

Job description

Crocs, Inc. is seeking a retail associate to deliver exceptional guest experiences and support store operations. You will assist in all departments, from POS usage to merchandising, while representing the brand with enthusiasm and knowledge.

You will lead by example on the sales floor, helping to meet personal and team sales goals. A flexible schedule, including nights and weekends, is required, and prior leadership in a store setting is preferred.