Store Team Lead - Drive Service & Sales Excellence

Timberland Corp.; Gilroy (CA); On-site; USD 29,000 - 41,000; Part time

Benefits offered by this job

Incentive potential

VF benefits eligibility

Job summary

Timberland is seeking a Supervisor to support the store’s leadership team and drive an best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

The role partners with the Store Manager and Assistant Store Manager to maximize store profitability, foster an inclusive team culture, and contribute to the store’s success.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High school diploma or equivalent required; an associate degree is preferred.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Retail leadership

Coaching

Customer engagement

Sales goals

Communication

Education

High school diploma

Associate degree preferred

Job description

Timberland is seeking a Supervisor to support the store’s leadership team and drive an best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

The role partners with the Store Manager and Assistant Store Manager to maximize store profitability, foster an inclusive team culture, and contribute to the store’s success.