Retail Team Lead - Customer Service & Store Ops

O'Reilly Auto Parts; Bridgeview (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Insurance: Medical/Dental/Vision

FSA option

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and store operations. This role may assume shift management in the absence of managers.

Bilingual candidates are encouraged to apply, with strong communication skills and RSS certification as key requirements. The position involves leading a team, ensuring proper invoice processing, and upholding store policies.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store orders, hub transfers, and DC add orders in a timely manner and contact customers on shipment arrivals.
• Handle returns and exchanges efficiently, issue refunds correctly, and stage returns.
• Invoicing of all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Monitor adherence to posted work schedules and clocking in/out per policy.
• Perform store opening/closing duties and day-end procedures, secure money, deposits, and security systems.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Spanish language skills

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and store operations. This role may assume shift management in the absence of managers.

Bilingual candidates are encouraged to apply, with strong communication skills and RSS certification as key requirements. The position involves leading a team, ensuring proper invoice processing, and upholding store policies.