Store Team Lead: Customer Service & Operations

Boot Barn; Fridley (MN); On-site; USD 52,000 - 66,000; Full time

Job summary

Boot Barn is seeking an Assistant Store Manager to partner with the Store Manager in driving store leadership, customer service excellence, and sales performance. The role emphasizes coaching teams, maintaining merchandising standards, and ensuring smooth store operations.

You will lead, train, and develop partners, manage schedules, and collaborate with district and store support teams to meet goals. A strong focus on customer engagement and community presence is required, with adherence to

Qualifications

• Leadership and coaching of store partners to deliver exceptional customer service.
• Strong merchandising and store operations knowledge.
• Effective communication with district/region/store support center teams.

Responsibilities

• Lead partners to foster a service and selling culture and exceed customer expectations.
• Review goals with partners and provide coaching, feedback, and recognition of excellence.
• Develop training plans to improve store performance in operations and merchandising.
• Collaborate with Store Manager to adapt to changing business needs; adjust schedules; train staff; communicate with District/Region/SC.
• Assess localized customer needs with Store Manager and plan community outreach events.
• Plan and execute volume-driving events involving the local community/market.
• Lead and coach associates in customer engagement through Boot Barn Credit Card and Loyalty Programs; drive team goals.
• Ensure appropriate stock levels, assortments, and visual presentations; follow guidelines.
• Accountable for markdowns and timely processing of product receipts.
• Partner with Store Manager on inventory shrink plans and drive shrink reduction.
• Maintain product knowledge across categories and train partners accordingly.
• Complete opening and closing procedures per company standards and adhere to attendance policies.
• Adhere to local, state, and federal laws and company policies.
• Demonstrate professionalism in communication, attitude, teamwork, and appearance.
• Additional duties as assigned by District Manager or Store Support Center.

Skills

Leadership

Coaching

Customer service

Merchandising

Store operations

Team development

Communication

Job description

Boot Barn is seeking an Assistant Store Manager to partner with the Store Manager in driving store leadership, customer service excellence, and sales performance. The role emphasizes coaching teams, maintaining merchandising standards, and ensuring smooth store operations.

You will lead, train, and develop partners, manage schedules, and collaborate with district and store support teams to meet goals. A strong focus on customer engagement and community presence is required, with adherence to