Store Lead & Customer Experience Coach

Boot Barn; Hilliard (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Boot Barn is seeking an Assistant Store Manager to lead and inspire the sales floor, ensuring exceptional customer service and store performance. You will partner with the Store Manager to drive daily operations and develop the team.

You will coach partners, manage inventory, uphold visual standards, and support local community outreach while following company policies and procedures.

Responsibilities

• Lead partners to foster a service & selling culture and exceed overall expectations to build long‑standing customer relationships.
• Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas. Develop individual team members to meet various career goals within the company.
• Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
• Assess and communicate localized customers’ needs to Store Manager.
• Collaborate with the Store Manager to plan and execute successful volume‑driving events that involve outreach to the local community/market.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines.
• Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner.
• Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team.
• Maintain personal knowledge across all product categories (western boots, work boots, denim, hats and add‑ons) and coach and train partners in these areas.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Possess well‑developed business acumen and understand all aspects of the store’s operations.
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
• Additional duties as assigned by District Manager or Store Support Center partners.

Job description

Boot Barn is seeking an Assistant Store Manager to lead and inspire the sales floor, ensuring exceptional customer service and store performance. You will partner with the Store Manager to drive daily operations and develop the team.

You will coach partners, manage inventory, uphold visual standards, and support local community outreach while following company policies and procedures.