Store Team Lead - Customer Service & Operations

Dollar Tree Stores; Frederick (MD); Sur place; USD 42 000 - 56 000; Temps partiel

Avantages offerts par ce poste

Employee Assistance Program

Retirement plans

Educational Assistance

Résumé du poste

Dollar Tree Stores in Frederick, MD is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with daily functions, organize merchandise, supervise associates, and help maintain a safe, clean sales floor.

The role involves opening and closing procedures, processing directives, and helping with scheduling, payroll, and loss prevention while upholding company policies and delivering friendly, high-energy service.

Qualifications

• High school diploma or equivalent preferred; ability to read and explain operational directives.
• Store management experience in retail, grocery, or drug store environment is preferred.
• Must be able to lift up to 55 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Strong communication, interpersonal and written skills are required.
• Ability to work in a high-energy, team environment is required.
• Exceptional customer service, organizational, and communication skills are required.

Responsabilités

• Assist with store functions and day-to-day activities.
• Help customers in a positive, approachable manner and address any questions or concerns they may have.
• Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained.
• Perform opening and closing procedures as needed.
• Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities.
• Maintain promotional effectiveness of store-front fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention.
• Maintain areas of the store, including a well-stocked sales floor and organized stockroom, to company standards.
• Protect and secure all company assets, including store cash.
• Adhere to policies and procedures including safety guidelines and ensure all store associates follow company policies and procedures.
• Help the Store Manager supervise, train, and develop Store Associates.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Connaissances

Communication skills

Interpersonal skills

Written skills

Teamwork

Problem solving

Decision making

Customer service

Formation

High school diploma or equivalent

Description du poste

Dollar Tree Stores in Frederick, MD is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with daily functions, organize merchandise, supervise associates, and help maintain a safe, clean sales floor.

The role involves opening and closing procedures, processing directives, and helping with scheduling, payroll, and loss prevention while upholding company policies and delivering friendly, high-energy service.