Store Team Lead: Customer Service & Operations

WSS; El Monte (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

WSS is seeking a Store Supervisor to support the store management team, lead Team Members, and oversee stock and non-selling functions. The role requires strong leadership, customer service, and operational skills to ensure the store runs efficiently and safely.

The Supervisor will act as Manager on Duty in the absence of the Assistant Manager and Store Manager, while maintaining standard operating policies and procedures.

Qualifications

• High school diploma; 3+ years retail management experience preferred.
• Proficient in Microsoft Office, POS systems, and Time Keeping systems.
• Strong communication, leadership and organizational skills.

Responsibilities

• Coach and lead Team Members to meet sales and productivity goals.
• Ensure proper pricing and displays; manage store execution.
• Oversee staffing, scheduling, and payroll to stay within budget.
• Provide exceptional customer service and resolve issues effectively.
• Lead training and development of Team Members and participate in store leadership.
• Maintain cleanliness and organization of the store and back-office areas.

Skills

Retail management

Communication

Leadership

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Point of Sale

Time Keeping systems

Job description

WSS is seeking a Store Supervisor to support the store management team, lead Team Members, and oversee stock and non-selling functions. The role requires strong leadership, customer service, and operational skills to ensure the store runs efficiently and safely.

The Supervisor will act as Manager on Duty in the absence of the Assistant Manager and Store Manager, while maintaining standard operating policies and procedures.