Retail Team Lead: Customer Service & Ops

WSS; Lancaster (CA); On-site; USD 58,655,000 - 60,088,000; Full time

Job summary

WSS is seeking a Store Supervisor in California to support the store management team, lead Team Members, supervise stock and non-selling functions, and maintain efficient operations. The Supervisor acts as Manager on Duty in absence of the Store Manager.

Responsibilities include coaching staff, ensuring pricing and displays, driving sales, managing scheduling, store cleanliness, cash handling, and staff training. Strong communication and leadership required.

Qualifications

• High school diploma; 3+ years of retail management preferred.
• Strong communication, leadership and organizational skills.
• Proficient in Microsoft Office, POS and Time Keeping systems.
• Proven track record in customer service and team development.
• Self-starter with ability to coach and identify KPI opportunities.
• Flexible hours, weekends and holidays; 25-mile radius.

Responsibilities

• Coach and demonstrate business objectives focusing on customer service.
• Ensure proper pricing and store displays.
• Assist with increasing sales and delivering the sales plan.
• Delegate tasks to Team Members and provide follow up.
• Continuously motivate Team Members to meet sales and productivity goals.
• Demonstrate knowledge of merchandise and ensure team is fluent in product knowledge.
• Lead on the sales floor and collaborate with management to support sales.
• Oversee and lead the team to greet customers, build loyalty, and resolve issues.

Skills

Retail management

Leadership

Customer service

Communication

Organizational skills

Education

High school diploma

Tools

Microsoft Office

POS systems

Timekeeping systems

Job description

WSS is seeking a Store Supervisor in California to support the store management team, lead Team Members, supervise stock and non-selling functions, and maintain efficient operations. The Supervisor acts as Manager on Duty in absence of the Store Manager.

Responsibilities include coaching staff, ensuring pricing and displays, driving sales, managing scheduling, store cleanliness, cash handling, and staff training. Strong communication and leadership required.