Store Team Lead: Customer-First Sales & Ops

Shoe Carnival, Inc.; Columbus (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Shoe Station is seeking an Assistant Store Manager in Columbus, GA to lead daily store operations and support the team in a full-time role. You will act as a key holder, model excellent service, and help drive a customer-first store environment.

Responsibilities include opening/closing, assisting with sales goals, training associates, and ensuring loss prevention procedures are followed. Flexible availability, including nights and weekends, is required.

Qualifications

• Strong communication and leadership skills.
• Great customer service and a positive attitude.
• At least 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• Due to keyholder responsibilities, applicants must be at least 18 years of age.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Retail experience

Supervisory experience

Key Carrier

Job description

Shoe Station is seeking an Assistant Store Manager in Columbus, GA to lead daily store operations and support the team in a full-time role. You will act as a key holder, model excellent service, and help drive a customer-first store environment.

Responsibilities include opening/closing, assisting with sales goals, training associates, and ensuring loss prevention procedures are followed. Flexible availability, including nights and weekends, is required.