Retail Team Lead & Keyholder — Hands-On Leadership

Shoe Carnival, Inc.; Conyers (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

Shoe Station in Conyers, GA is seeking an Assistant Store Manager to help oversee daily store operations and support the team. In this full-time role, you’ll act as a key holder, lead by example, and help drive a fun, customer-first store environment.

You will open and close the store, support the General Manager in achieving sales goals, and train associates on processes and standards. This role requires flexible availability, including nights, weekends, and holidays.

Qualifications

• Strong communication and leadership skills.
• Great customer service and a positive attitude.
• At least 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• Age 18+ due to keyholder responsibilities.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Communication

Customer service

Team motivation

Job description

Shoe Station in Conyers, GA is seeking an Assistant Store Manager to help oversee daily store operations and support the team. In this full-time role, you’ll act as a key holder, lead by example, and help drive a fun, customer-first store environment.

You will open and close the store, support the General Manager in achieving sales goals, and train associates on processes and standards. This role requires flexible availability, including nights, weekends, and holidays.