Store Team Lead: Leadership & Guest Experience

Wild Fork Foods; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Higher Education Programs

Vacation Time, Holidays & Birthday PTO

Monthly Bonus Potential

WF Unlimited – Free Shipping

Chew On This – Monthly product

Wild Chef – Store allowance

Job summary

Wild Fork Foods is seeking a Store Team Lead in Florida to support daily operations, delegate tasks, and drive performance. You will create a best-in-class Personal Chef experience, train Sales Leaders, and collaborate with the Store Manager to meet store objectives.

The role emphasizes leadership, teamwork, and delivering exceptional customer service. Ideal candidates have 2+ years in customer service with leadership experience in retail or high-volume settings, and are able to work a flexible

Qualifications

• High school diploma or equivalent (preferred, not required).
• 2+ years of customer service experience in retail, hospitality, or restaurant is required.
• 1–2 years of leadership or management experience in a retail, grocery, or high-volume environment.
• Excellent verbal communication skills and active listening.
• Enjoy interacting with customers and team members.
• Ability to multi-task and stay flexible to business needs.
• Ability to work a flex schedule including early mornings, evenings, weekends, and holidays.
• Demonstrated integrity and teamwork with leadership.

Responsibilities

• Deliver a Wild Fork Personal Chef shopping experience to all customers.
• Be a subject matter expert in product categories and programs.
• Lead by example as Brand Ambassador and motivate staff.
• Address customer complaints with Customer Service and QA per SOPs.
• Ensure employees follow policies and guidelines.
• Conduct on-the-job and online training for new joiners.
• Coordinate shadowing and training schedules with SSL.
• Track store KPIs and drive sales performance.
• Support SSL in duties during their absence.
• Maintain inventory knowledge and communicate with customers.

Skills

Customer service

Leadership

Training

Salesmanship

Communication

Education

High school diploma or equivalent

Tools

SAP

Order Management Systems

Microsoft Office

Job description

Wild Fork Foods is seeking a Store Team Lead in Florida to support daily operations, delegate tasks, and drive performance. You will create a best-in-class Personal Chef experience, train Sales Leaders, and collaborate with the Store Manager to meet store objectives.

The role emphasizes leadership, teamwork, and delivering exceptional customer service. Ideal candidates have 2+ years in customer service with leadership experience in retail or high-volume settings, and are able to work a flexible