Store Team Leader

Pilgrim; Bensalem Township (Bucks County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Monthly Bonus Plan

401(k) and Company Match

PTO: Vacation, Sick, Birthday PTO

Culinary Perks: Training, Chew on This

Better Futures Program

Employee Referral Bonus Program

Job summary

Wild Fork is seeking a hands-on Team Leader to translate the Store Manager’s vision into action on the sales floor. You will lead shifts, coach associates, and uphold our personal chef and friendly butcher service ethos.

Responsibilities include training, floor coaching, and ensuring food safety, cleanliness, and peak customer experience. The role requires 1–3 years in retail and a flexible schedule, with starting pay of $21/hour plus monthly bonus potential.

Qualifications

• 1-3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key-holder experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Flexible availability (mornings, evenings, weekends, holidays).
• Ability to lift to 50 lbs. and stand for 8–10 hours.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Model and teach Wild Fork’s service steps to deliver a warm, engaging experience.
• Motivate the team to engage customers, build baskets, and drive conversion.
• Deliver on-the-job training and coaching to associates and ensure onboarding completion.
• Execute daily temperature logs, food safety checks, and safety procedures.

Skills

Leadership

Customer service

Coaching

Communication

Problem solving

Tools

POS systems

Scheduling tools

Microsoft 365

Job description

As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer - ready environment and consistently delivering Wild Fork’s service philosophy of personal chef and friendly butcher.

You guide and coach Sales Associates , support onboarding and product knowledge training, execute operational routines, and uphold our values - Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership.

You are a hands - on leader focused on execution, customer experience, and team development - and play a key role in creating a store environment that people love to shop and work in.

Position Type: Full- Time
Starting Wage: $ 21.00 per hour + Monthly Bonus Potential

Core Responsibilities :

1. Shift Leadership & Operational Excellence

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to SOPs.
• Identify operational gaps and elevate appropriately.
• Monitors business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands and sales opportunities .

2. Customer & Brand Experience

• Model and teach Wild Fork’s W.I.L.D Steps of Service.
• Deliver a warm, engaging, “personal chef & friendly butcher” experience with product expertise, cooking tips, and meal recommendations.
• Support service recovery with empathy and speed.
• Ensure every customer feels welcomed, valued, and inspired to return.

3. Sales Floor Coaching & Sales Culture Support

• Motivate the team to engage customers, build baskets, and drive conversion.
• Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
• Reinforce sales expectations with the team to support hitting daily sales target .
• Maintain an easy - to - shop store through timely recovery and replenishment.
• Reinforces product knowledge and selling behaviors through in-the-moment coaching that builds associate confidence and supports conversion.

4. Training, Onboarding & Team Support

• Deliver on - the - job training for new team members, including product knowledge, service standards, and SOPs.
• Support structured onboarding and ensure new hires complete required learning modules.
• Provide real-time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager
• Foster a positive, inclusive environment where Forkies feel supported and engaged.
• Supports team capability by reinforcing onboarding, delivering on-the-job training, and providing follow-up coaching on service, product, and operational standards.
• Complete receiving, stocking, recovery, and FIFO rotation with accuracy and urgency.
• Maintain clean, organized, visually compelling shelves and freezers.
• Support accurate and timely planogram changes and promotional execution.

6. Compliance, Safety & SOP Execution

• Execute daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
• Support adherence to company policies and safety procedures.
• Immediately escalation any compliance risks or safety concerns to the Store Manager.

Qualifications :

• 1-3 years of experience in retail, grocery, restaurant, or specialty food.
• Demonstrated leadership ability or prior key - holder experience preferred.
• Strong customer service, communication, and problem - solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Ability to lift to 50 lbs. and stand/walk for 8-10 hours, including freezer exposure.
• Flexible availability (mornings, evenings, weekends, holidays).
• Familiarity with POS systems, scheduling tools, or Microsoft 365 is a plus.
• Health Reimbursement Account, Flexible Spending Accounts, Behavioral Health Matters Program, Live Health Online (Virtual Care)
• Monthly Bonus Plan
• 401 ( k ) and Company Match
• PTO : Vacation, Sick, Birthday PTO
• Culinary Perks: Culinary T raining, Chew on This - Monthly Product Giveaway, Wild Chef - Monthly Allowance to Shop in Store
• Ongoing Development: Mentorship Program, Better Futures Program (free community college)
• Optional Perks: Fin Fit - Financial R esources, Discounts (cars, cell phones, services & more), E mployee R eferral B onus P rogram