Store Team Lead: Customer Experience & Ops

Rocky's Ace Hardware; South Hadley Falls (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Rocky’s Ace Hardware in Massachusetts seeks a Team Lead to support store operations in the absence of the Store Manager and Assistant Manager. The role focuses on delivering outstanding customer service and coordinating tasks for the store team.

You will help train staff, assist in inventory and receiving, manage displays, and ensure adherence to company policies on payments and safety. This position is based in-store with frontline responsibilities.

Qualifications

• Open and close the store in the absence of the Store Manager and Assistant Manager.
• Oversee the tasks assigned to store team.
• Assist in the training of store team to ensure optimum performance and customer service.
• Oversee store team in the absence of the store manager to ensure optimum performance and customer service.

Responsibilities

• Open and close the store in the absence of the Store Manager and Assistant Manager.
• Oversee the tasks assigned to store team and ensure objectives are met.
• Assist in inventory maintenance and general housekeeping.
• Oversee receiving, shipments, stocking, and cash handling per company procedures.
• Support sales and productivity goals with the management team.
• Maintain equipment and fixtures and drive display standards.

Job description

Rocky’s Ace Hardware in Massachusetts seeks a Team Lead to support store operations in the absence of the Store Manager and Assistant Manager. The role focuses on delivering outstanding customer service and coordinating tasks for the store team.

You will help train staff, assist in inventory and receiving, manage displays, and ensure adherence to company policies on payments and safety. This position is based in-store with frontline responsibilities.