Retail Sales and Customer Experience Specialist

Rocky's Ace Hardware; South Hadley (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

Rocky’s Ace Hardware is seeking a sales associate to deliver outstanding customer service, process sales quickly at the register, and help with stocking and merchandising.

You will greet customers, answer questions, and assist in selecting products and services to meet project needs, while fostering a welcoming store environment. The role emphasizes teamwork and meeting sales goals in a busy retail setting.

Qualifications

• Excellent customer service and sales abilities.
• Cash register operation and handling cash.
• Ability to greet customers and upsell Ace Rewards.
• Maintain orderly register area and supplies.

Responsibilities

• Provide helpful customer service and determine customer needs.
• Perform cashiering and accurately process sales and returns.
• Assist with stocking, merchandising, and receiving merchandise.
• Maintain store cleanliness and safety; operate store equipment as needed.
• Attend store meetings and participate in promotions.

Skills

Customer service

Sales skills

Cashier experience

Merchandising

Job description

Rocky’s Ace Hardware is seeking a sales associate to deliver outstanding customer service, process sales quickly at the register, and help with stocking and merchandising.

You will greet customers, answer questions, and assist in selecting products and services to meet project needs, while fostering a welcoming store environment. The role emphasizes teamwork and meeting sales goals in a busy retail setting.