Store Team Lead: Expert in Service & Store Operations

Rocky's Ace Hardware; Ludlow (MA); On-site; USD 42,000 - 58,000; Full time

Job summary

Rocky''s Ace Hardware in Ludlow, MA is seeking a Team Lead to support store operations and stand in for Store Manager and Assistant Manager when needed. You will guide the store team to deliver exceptional customer service while managing day-to-day tasks and merchandising with a focus on sales goals.

The role requires strong leadership and a commitment to running the store with safety, accuracy in cash handling, and effective communication with management.

Qualifications

• Leadership experience in a retail environment.
• Strong focus on customer service and sales goals.
• Ability to train and develop store team members.

Responsibilities

• Open and close the store in the absence of the Store Manager and Assistant Manager.
• Oversee the tasks assigned to store team and ensure safety and security as required.
• Assist in training store team to maximize performance and customer service.
• Assist in inventory maintenance and general housekeeping.
• Oversee receiving, shipments, stock, and cash receivables per company procedures.
• Work with management to achieve sales and productivity goals.
• Maintain equipment and fixtures and support merchandising efforts.
• Resolve customer complaints promptly and courteously.
• Attend mandatory store meetings and participate in weekly hot sheets and price adjustments.

Job description

Rocky''s Ace Hardware in Ludlow, MA is seeking a Team Lead to support store operations and stand in for Store Manager and Assistant Manager when needed. You will guide the store team to deliver exceptional customer service while managing day-to-day tasks and merchandising with a focus on sales goals.

The role requires strong leadership and a commitment to running the store with safety, accuracy in cash handling, and effective communication with management.