Store Operations Lead - Customer Service Champion

Rocky's Ace Hardware; Massachusetts; On-site; USD 48,000 - 58,000; Full time

Job summary

Rocky’s Ace Hardware in Massachusetts is seeking a Team Lead to support daily store operations in the absence of the Store Manager. You will champion helpful customer service, supervise the store team, and assist with training, inventory control, pricing, and opening/closing duties.

You will work with management to achieve sales and productivity goals, maintain displays and fixtures, process shipments, handle cash and receivables, and resolve customer concerns with courtesy, contributing to

Responsibilities

• Open and close the store in the absence of the Store Manager and Assistant Manager
• Safety and security, as assigned
• Oversee the tasks assigned to store team
• Assist in the training of store team to ensure optimum performance and customer service
• Oversee store team in the absence of the store manager to ensure optimum performance and customer service
• Assist in inventory maintenance; general housekeeping
• Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
• Work with management team to achieve established sales and productivity goals
• Assist in maintaining the good working condition of store equipment and fixtures
• Work with management to develop and execute ideas and activities to increase store traffic
• Ensure that end-caps, cross merchandising, and feature displays are properly merchandised and maintained
• Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky’s customers
• Resolve customer complaints in a manner that is timely, courteous and discreet
• Authorize acceptance of checks, etc, in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend mandatory monthly store meetings
• Other responsibilities as assigned by store management.

Job description

Rocky’s Ace Hardware in Massachusetts is seeking a Team Lead to support daily store operations in the absence of the Store Manager. You will champion helpful customer service, supervise the store team, and assist with training, inventory control, pricing, and opening/closing duties.

You will work with management to achieve sales and productivity goals, maintain displays and fixtures, process shipments, handle cash and receivables, and resolve customer concerns with courtesy, contributing to