Store Team Lead: Customer Experience & Growth

PLS; South Houston (TX); Presencial; USD 38 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/dental/vision

401(k)

Vacation opportunities for advancement

Ongoing training

Resumo da oferta

PLS in Houston, TX is seeking an Assistant Store Manager to lead daily store operations and deliver outstanding customer service. You will support the Store Manager, supervise staff, and help meet financial goals while ensuring policy compliance.

The role requires at least 1 year of management experience in related industries, strong communication skills, and flexibility in hours. English fluency is required; bilingual is a plus. Competitive benefits apply.

Qualificações

• Minimum 1 year of management experience in hospitality, financial services, retail, or restaurant.
• Ability to engage with customers.
• Ability to develop positive relationships with customers.
• Strong desire to exceed company initiatives and inspire excellence in a team.
• Excellent communication and presentation skills.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency required; bilingual in English/Spanish is a plus.

Responsabilidades

• Maintain exemplary customer service and build relationships to encourage repeat business.
• Establish a strong customer service culture in the store.
• Assist Store Manager in strategies to meet goals and objectives.
• Assist in recruiting, developing, and motivating store team members.
• Ensure compliance with federal, state, and local regulations.
• Supervise CSR activities in the absence of the Store Manager and handle cash/transactions.
• Analyze financial statements and trends to increase sales.
• Market within the community to increase market share and revenues.
• Resolve customer complaints to improve satisfaction.
• Assist with scheduling, cash handling, and store audits.
• Review policies and training to ensure understanding of changes.

Conhecimentos

Customer engagement

Communication

Leadership

Team supervision

Descrição da oferta de emprego

PLS in Houston, TX is seeking an Assistant Store Manager to lead daily store operations and deliver outstanding customer service. You will support the Store Manager, supervise staff, and help meet financial goals while ensuring policy compliance.

The role requires at least 1 year of management experience in related industries, strong communication skills, and flexibility in hours. English fluency is required; bilingual is a plus. Competitive benefits apply.