Assistant Store Manager — Customer Experience & Growth

PLS; Cypress (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in Cypress, TX is seeking an Assistant Store Manager to provide leadership for daily store operations, deliver outstanding customer service, meet operating objectives, and follow company policies. The Assistant Manager supports the Store Manager and guides the team to perform at their best.

You will recruit, develop, and motivate staff, ensure compliance with regulations, manage cash handling and scheduling, analyze sales trends, and participate in community marketing to grow market share.

Qualifications

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and confidence to engage with customers
• Ability to develop positive relationships with customers
• Strong desire to exceed company initiatives and inspire excellence in a team
• Excellent communication and presentation skills
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Job description

PLS in Cypress, TX is seeking an Assistant Store Manager to provide leadership for daily store operations, deliver outstanding customer service, meet operating objectives, and follow company policies. The Assistant Manager supports the Store Manager and guides the team to perform at their best.

You will recruit, develop, and motivate staff, ensure compliance with regulations, manage cash handling and scheduling, analyze sales trends, and participate in community marketing to grow market share.