Retail Service Lead — Growth, Benefits & Training

O'Reilly Auto Parts; Oceanside (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Education Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking a store supervisor to lead a team in delivering exceptional customer service to both retail and professional customers. You will manage front-line service standards, guarantee timely processing of orders, and ensure accurate invoicing and returns handling.

The role emphasizes strong communication, readiness for RSS certification, and potential bilingual capabilities in a fast-paced auto parts environment. Competitive compensation and benefits are provided.

Qualifications

• Strong communication skills.
• RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including day end procedures, money handling per policy, and securing the premises.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a store supervisor to lead a team in delivering exceptional customer service to both retail and professional customers. You will manage front-line service standards, guarantee timely processing of orders, and ensure accurate invoicing and returns handling.

The role emphasizes strong communication, readiness for RSS certification, and potential bilingual capabilities in a fast-paced auto parts environment. Competitive compensation and benefits are provided.