Store Support Supervisor – Customer Experience

Whole Foods Market; Kennesaw (GA); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market is seeking a Store Support Team Lead to supervise the Store Support Team Members, assist the Store Support Team Leader and Associate Team Leader to ensure smooth daily operations, and promote courteous, friendly service.

This role requires 12+ months of retail experience, the ability to lift 50 pounds, and a flexible schedule including nights, weekends, and holidays. Strong leadership and training skills are essential to succeed in this position.

Qualifications

• 12+ months retail experience.
• Able to lift 50 pounds.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Works with Team Trainer to train Team Members for a high-performance team.
• Assists in training of new Team Members using learning checklists and materials.
• Keeps cases and shelves clean, stocked, rotated.
• Resolves difficult customer situations.
• Ensures all necessary breaks are given.
• Communicates team concerns to Team Leader and Associate Team Leader.
• Communicates attendance issues to Team Leader and Store Leadership.
• Sets and achieves high standards of retail execution.
• Fosters a positive environment of teamwork and morale.
• Maintains awareness of customer flows and directs Team Members accordingly.
• Selects, trains, develops, mentors, motivates, and counsels Team Members.
• Provides timely performance evaluations.

Skills

Team leadership

Training & coaching

Customer service

Retail operations

Communication skills

Inventory management

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Store Support Team Lead to supervise the Store Support Team Members, assist the Store Support Team Leader and Associate Team Leader to ensure smooth daily operations, and promote courteous, friendly service.

This role requires 12+ months of retail experience, the ability to lift 50 pounds, and a flexible schedule including nights, weekends, and holidays. Strong leadership and training skills are essential to succeed in this position.