Store Support Lead - Ops, Payroll & Training

FashionUnited; Fairfax (VA); On-site; USD 20,000 - 31,000; Full time

Job summary

Kohl’s is seeking a Store Support Lead to assist the store leadership and associates in administrative and operational tasks, using technology to enhance daily operations and customer service. The role involves payroll, scheduling, and coordinating supply orders in partnership with the leadership team.

The position requires strong communication, reliability, and flexible availability, including days, nights, weekends, and holidays.

Qualifications

• Must be 18 years of age or older.
• Limited travel to support new store openings.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
• Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines.
• Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
• Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices.
• Execute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohl’s best practices.
• Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met.
• Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios.
• Communicate and guide store technology issues through resolution.
• Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.)
• All Lead roles at Kohl’s are responsible for: Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues.
• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty).
• Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
• Accomplishing multiple tasks within established timeframes.
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies for the safety of all associates and customers.
• Other responsibilities as assigned.

Skills

Strong communication

Interpersonal skills

Retail experience

Problem-solving

Job description

Kohl’s is seeking a Store Support Lead to assist the store leadership and associates in administrative and operational tasks, using technology to enhance daily operations and customer service. The role involves payroll, scheduling, and coordinating supply orders in partnership with the leadership team.

The position requires strong communication, reliability, and flexible availability, including days, nights, weekends, and holidays.