Store Support Lead — Admin & Operations Excellence

FashionUnited; Dublin, Northern (OH, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Kohl's is seeking a Store Support Lead to assist the store leadership team in administrative and operational duties at our Dublin, OH location. You will manage payroll, scheduling, cash office, and supply orders, while using technology to support daily routines and exceptional customer service.

The role requires strong communication, teamwork, and flexibility across shifts. You will help orient and onboard new associates, participate in training and audits, and maintain in-store devices.

Qualifications

• Must be 18 years of age or older.
• Limited travel to support new store openings.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
• Plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines.
• Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
• Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to Kohl's best practices.
• Execute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohl's best practices.
• Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met.
• Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios.
• Communicate and guide store technology issues through resolution.
• Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled (e.g., salesfloor, point of sale, operations, etc.).
• All Lead roles at Kohl's are responsible for acting with integrity, teamwork, and delivering strong operational standards.

Skills

Communication skills

Interpersonal skills

Flexibility

Availability nights/weekends

Job description

Kohl's is seeking a Store Support Lead to assist the store leadership team in administrative and operational duties at our Dublin, OH location. You will manage payroll, scheduling, cash office, and supply orders, while using technology to support daily routines and exceptional customer service.

The role requires strong communication, teamwork, and flexibility across shifts. You will help orient and onboard new associates, participate in training and audits, and maintain in-store devices.