Store Support Lead - Admin & Ops, Scheduling & Payroll

FashionUnited; Pembroke (MA); On-site; USD 24,000 - 38,000; Full time

Job summary

Kohl's is seeking a Store Support Lead in Pembroke, MA to efficiently support the store leadership team and associates in administrative and operational functions. You will use technology to support store operations and ensure day-to-day communication that drives excellent customer service and operational efficiency.

This role requires full-time availability, including Sundays through Saturdays, with a rotating schedule based on business needs.

Qualifications

• Must be 18 years of age or older.
• Limited travel to support new store openings.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team.
• Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines.
• Refresh and maintain associate common areas and office areas to support a safe and engaging work environment.
• Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl’s best practices.
• Execute operational tasks and shortage reduction programs accurately as assigned, adhering to Kohl’s best practices.
• Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met.
• Maintain in-store technology devices including handheld scanners and two-way radios.
• Communicate and guide store technology issues through resolution.
• Complete assigned cross-training as needed and regularly work in various departments/areas of the store as scheduled

Skills

Strong communication

Interpersonal skills

Flexible availability

Leadership potential

Job description

Kohl's is seeking a Store Support Lead in Pembroke, MA to efficiently support the store leadership team and associates in administrative and operational functions. You will use technology to support store operations and ensure day-to-day communication that drives excellent customer service and operational efficiency.

This role requires full-time availability, including Sundays through Saturdays, with a rotating schedule based on business needs.