Store Support Lead: Customer Experience & Front-End Ops

Five Below; Olive Branch (MS); On-site; USD 16,531 - 22,041; Full time

Job summary

Five Below is hiring a Support Lead in Olive Branch, MS. You will help guide the Front End team, manage operations, and drive sales while delivering strong customer service.

You’ll model leadership, oversee cash handling, store upkeep, and payroll-related tasks, and ensure CSAT targets are met. This role emphasizes teamwork, adaptability, and a hands-on approach to daily store management.

Qualifications

• High School graduate or equivalent.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and work under pressure.
• Strong customer service and sales focus.

Responsibilities

• Ensures all associates and managers wow the customer through personal contact.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly checkout.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
• Responsible for opening and closing store procedures.
• Assists with Front End Operations.
• Responsible for performing SM duties in their absence.
• Assists in supervising all Associates.
• Assists in training all Associates.
• Assists in coaching all Associates.
• Assists in developing all Associates.
• Reviews all corporate communications and reacts accordingly.
• Drives store sales and controls expenses.
• Assists payroll process and ensures payroll is within budget.
• Assists in merchandising procedures.

Skills

Customer Service

Organization

Productivity

Ability to multi-task

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Education

High School Graduate or Equivalent

Job description

Five Below is hiring a Support Lead in Olive Branch, MS. You will help guide the Front End team, manage operations, and drive sales while delivering strong customer service.

You’ll model leadership, oversee cash handling, store upkeep, and payroll-related tasks, and ensure CSAT targets are met. This role emphasizes teamwork, adaptability, and a hands-on approach to daily store management.