Store Support Lead — Admin & Operations

Kohl's; Pembroke (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

PTO

Parental Leave

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Flexible Spending Accounts

Associate discount

Job summary

Kohl’s Pembroke, MA is seeking a Store Support Lead to assist the store leadership team and associates in administrative and operational functions, using technology to support daily communication and customer service.

You’ll handle payroll, scheduling, cash office, supply orders, onboarding new associates, and cross-training across departments, while following Kohl’s best practices and safety policies.

Qualifications

• Must be 18 years of age or older.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends and holidays.
• Limited travel to support new store openings.
• Retail or service industry experience.

Responsibilities

• Support and resolve store payroll, scheduling, cash office and supply orders with the leadership team.
• Plan and share information with team using company tools and follow routines.
• Refresh associate and office areas to maintain a safe, engaging environment.
• Assist with onboarding new associates and ensure compliance with policies.
• Execute operational tasks and shortage reduction programs per best practices.
• Monitor training, surveys and audits with set timelines.
• Maintain in-store technology devices and guide issue resolution.
• Cross-train across departments and work in various areas as scheduled.

Skills

18+ age requirement

Strong communication

Flexible availability

Limited travel

Retail/service experience

Job description

Kohl’s Pembroke, MA is seeking a Store Support Lead to assist the store leadership team and associates in administrative and operational functions, using technology to support daily communication and customer service.

You’ll handle payroll, scheduling, cash office, supply orders, onboarding new associates, and cross-training across departments, while following Kohl’s best practices and safety policies.