Store Support

The Home Depot; Wyoming (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot is seeking Store Support associates to perform a variety of non-sales tasks, including assisting customers in the lot and providing administrative services. This role may involve directing customers to departments, answering order-status questions, handling cash management or program compliance, and working with fellow associates to achieve store objectives.

Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative,

Responsibilities

• Assist customers in the store lot and provide administrative services.
• Support order fulfillment and respond to product order status inquiries.
• Coordinate with vendors and other associates to maintain store operations.

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.