Store Support

The Home Depot; Pharr (TX); On-site; Full time

Job summary

A leading home improvement retailer in Texas is looking for Associates in Store Support positions. Responsibilities include ensuring outstanding customer order fulfillment, assisting customers, and providing administrative services. Candidates must work cooperatively with others, demonstrate integrity, and possess time management skills. This role plays a critical part in customer satisfaction, and specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Must be detail-oriented and possess strong time management skills.
• Ability to work cooperatively with associates and vendors.
• Demonstrated high level of integrity in all interactions.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customer inquiries and manage cash compliance.

Skills

Detail-oriented

Time management

Interpersonal skills

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.