Store Support

The Home Depot; Winter Haven (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

The Home Depot is seeking Store Support associates to help run non-sales functions and ensure a smooth customer experience in the Winter Haven store. Roles may include Office, Order Fulfillment, Lot, or Customer Service Representative duties.

Ideal candidates are detail-oriented, possess strong time management skills, and demonstrate integrity while working with associates, vendors, and customers to uphold store objectives and service standards.

Qualifications

• Customer service mindset and ability to assist customers with a positive attitude.
• Strong time management skills and attention to detail.
• Demonstrates integrity and follows store policies.
• Ability to work cooperatively with other associates and vendors.

Responsibilities

• Assist in non-sales functions to support store operations.
• Answer customer questions on product order status and store processes.
• Direct customers to departments or merchandise as needed.
• Support cash handling or program compliance while maintaining accuracy.

Skills

Customer service

Time management

Integrity

Detail-oriented

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.