Store Support

The Home Depot; Butler (Butler County); On-site; USD 21,000 - 25,000; Full time

Job summary

The Home Depot is seeking Associates in Store Support to handle non-sales tasks and support order fulfillment, customer inquiries, and administrative duties. Roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, all aimed at delivering an outstanding customer experience.

Successful candidates will work with teammates and vendors, stay detail oriented, manage time effectively, and uphold store objectives while maintaining integrity and

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.