Store Support

The Home Depot; Boston (MA); On-site; USD 34,000 - 52,000; Full time

Job summary

The Home Depot is seeking individuals for Store Support roles in Boston, MA. Positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative responsibilities, focusing on non-sales tasks and customer satisfaction.

Associates will work with store teams to ensure accurate order fulfillment, assist customers in the lot or with administrative tasks, and maintain strong integrity and time management to meet store objectives.

Qualifications

• Assists with non-sales functions and order fulfillment.
• Provides customer assistance in the lot or with administrative tasks.
• Works cooperatively with Associates, vendors and carriers to support store objectives.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers with product order status and questions where needed.
• Support cashiering, stocking and store security processes as required.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.