Store Support

The Home Depot; Rogers (AR); On-site; USD 24,000 - 32,000; Full time

Job summary

The Home Depot in Rogers, AR seeks Store Support associates to help with non-sales tasks and an outstanding customer order fulfillment experience. You may assist customers in the lot or provide administrative services, interacting with customers, vendors, and carriers to support store objectives with integrity and time management.

Roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, requiring cooperative teamwork and a focus on customer

Qualifications

• Detail-oriented with strong time management.
• Ability to work cooperatively with associates, vendors and carriers.
• Commitment to high level of integrity and customer satisfaction.

Responsibilities

• Assist customers in the lot and with administrative services.
• Support outstanding order fulfillment and answer product order status questions.
• Direct customers to store departments or merchandise as needed.
• Interact with customers, vendors, and associates while maintaining store objectives.
• Assist with cash handling and program compliance where applicable.

Skills

Customer service

Attention to detail

Time management

Team collaboration

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.