Store Support

The Home Depot; South Elgin (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

The Home Depot in Illinois seeks Store Support associates for non-sales functions, including order fulfillment, customer assistance in the lot, and administrative support to the store. These roles help ensure a smooth, accurate customer order experience and strong store operations.

Ideal candidates are detail-oriented, able to work with teammates, vendors, and carriers, and demonstrate integrity and time management in a fast-paced retail environment that supports store objectives.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.