Store Support

The Home Depot; Tyler (TX); On-site; USD 31,000 - 39,000; Full time

Job summary

The Home Depot in Tyler, TX is seeking Store Support Associates to perform a range of non-sales functions, including ensuring an outstanding order fulfillment experience, assisting customers in the lot, and providing administrative services. Direct customer or vendor interaction is sometimes required to support store operations.

Associates must work cooperatively with other team members, vendors, and carriers, displaying integrity, strong time management, and attention to detail to drive store

Qualifications

• Must be detail-oriented with strong time management skills
• Demonstrates integrity and cooperative work with others
• Ability to handle non-sales functions and administrative tasks

Responsibilities

• Perform non-sales functions to support store operations
• Assist customers in the lot and with order status inquiries
• Provide administrative services as needed
• Interact with customers and vendors while ensuring store objectives are met

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.