Store Support

The Home Depot; Granbury (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

The Home Depot in Granbury, TX is seeking Store Support Associates to perform a variety of non-sales functions, including customer order fulfillment, assisting customers in the lot, and providing administrative support to ensure a smooth store operation.

These roles require teamwork, integrity, and strong time management as associates coordinate with other team members, vendors, and carriers to deliver excellent customer service and maintain store objectives.

Qualifications

• Experience providing customer service in a retail environment.
• Ability to handle transactions accurately and securely.
• Familiarity with order status inquiries and store processes.
• Ability to work with a sense of urgency and accuracy.

Responsibilities

• Perform non-sales tasks to support store operations.
• Direct customer questions on product order status and assist as needed.
• Assist customers in the lot and direct them to store departments.
• Coordinate with associates, vendors, and carriers to maintain service levels.

Skills

Customer service

Cash handling

Order fulfillment

Teamwork

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.