Store Support

The Home Depot; Riverton (UT); On-site; USD 19,000 - 25,000; Full time

Job summary

The Home Depot in Riverton, UT is looking for Store Support associates to help deliver a top-notch customer experience. Responsibilities include facilitating order fulfillment, guiding customers to departments or merchandise, and supporting sales with operational tasks.

You will work with fellow associates, vendors, and carriers to ensure accurate orders, respond to questions about order status, and maintain store processes with attention to detail and integrity.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in-store and answer questions on order status.
• Handle cash management and program compliance.
• Work cooperatively with associates, vendors, and carriers.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.