Store Support

The Home Depot; Village of Liverpool (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Village of Liverpool, NY, is seeking associates for Store Support positions. Responsibilities include ensuring outstanding customer order fulfillment and assisting customers in various capacities while managing administrative tasks.

The ideal candidates will exhibit integrity, attention to detail, and effective time management skills. This role supports critical operational duties, fostering a high level of customer satisfaction.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and vendors.
• Demonstrated integrity and focus on customer satisfaction.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or providing administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.